Shipping & Delivery

When will I receive my order ?

We understand that you're eager to receive your order, and we strive to provide you with an accurate estimate of the shipping time. After placing your order, it typically takes 3 to 7 days for us to process and prepare it for shipment. Once your order is ready, it will be dispatched for delivery.

The actual shipping time depends on your location and the shipping method chosen. Here is a general overview of the estimated shipping times based on different regions:

• If you reside in the United States, you can expect your package to arrive within 3 to 4 business days after it has been shipped.
• For customers in Europe, the estimated shipping time is around 6 to 8 business days from the date of shipment.
• Australian customers may experience a slightly longer shipping period due to the distance involved. Shipping times to Australia typically range from 2 to 14 business days.
• If you are located in Japan, your order should arrive within 4 to 8 business days after it has been shipped.
• For international shipments outside of the mentioned regions, the shipping time can vary between 10 to 20 business days.

However, it's important to note that these are only estimated shipping times and may be subject to unforeseen delays. Factors such as customs procedures, local postal services, or exceptional circumstances beyond our control can affect the actual delivery time. We recommend allowing some flexibility in your expectations and understanding that delays, though rare, can occur.

Rest assured that we work diligently to ensure prompt processing and shipping of your order, and we strive to keep you informed throughout the process. Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor the progress of your package.

Will customs fees be added ?

For international orders, additional customs and tax fees may be charged. Please note that these fees are beyond our control and are imposed by your local customs office. Customs policies vary significantly from country to country.

Therefore, we recommend contacting your local customs office directly to inquire about any applicable duties and taxes on your purchases.

My order should have arrived, but I haven't received it yet. What should I do? Before contacting us, please follow these steps to assist us in resolving the issue:

1. Check your shipping confirmation email for any errors in the delivery address.
2. Inquire with your local post office to see if they have your package.
3. Reach out to your neighbors to check if the courier may have left the package with them.

If the shipping address is correct and the package hasn't been delivered to the post office or your neighbors, please contact us at contact@shy-neen.com and provide your order number.

If you have discovered an error in your shipping address, we can send you a replacement order, but please note that the shipping costs will be at your expense.

How can I track my order ?

You will receive a tracking link via email once your order has been shipped. If you have any questions regarding tracking or the shipment of your order, please email us at contact@shy-neen.com.

I received a wrong/damaged product, what should I do ?

We sincerely apologize if the product you ordered arrived damaged. To assist us in resolving this issue promptly, please send us an email at contact@shy-neen.com within one week of receiving the product.

Please include photos of the damaged product, your order number, and any other details you may have regarding your order.