Privacy Policy

Scope of This Policy

At Shyneen, we value your privacy and want to provide you with transparency and trust. This Privacy Policy explains how we handle and treat your personal information when you use our website at shy-neen.com (the "Website"), purchase products from us, or use any of our services (collectively, the "Services"). If you have any questions about this information or our privacy practices, please contact us using the methods provided in the "How to Contact Us" section at the end of this Privacy Policy.

Agreement to Terms By using our Services

You agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue using the Services and do not provide us with any personal information.

Information We Collect

We collect different categories of personal information from various sources, including directly from you, from third-party websites you visit, from the device and browser you use to access our Services, and through cookies and similar technologies.

The information we collect may include:

Identifiers: Your name, email address, account username and password, postal address, and phone number.
Financial and Transaction Information: Payment details, billing address, order history, and purchasing or consuming tendencies.
Inferences: Inferences we draw from the collected information that reflect your preferences or characteristics.
CCTV: If you visit our physical stores, we may use closed-circuit television, video recordings, photographs, or similar technology for security, fraud prevention, loss prevention, incident reporting, and operational purposes.
Device Information: Device type, browser type, online and/or unique identifiers, IP address, and geolocation information.
Internet Activity: Information about your interaction with our Website, such as access times, pages visited, and browsing activity. This may include data from tools like Google Analytics for marketing or service improvement purposes.

Please note that providing certain personal information is necessary for specific functionality of our Services. If you choose not to provide certain information, some features may not be available to you.

Cookies

We use cookies and similar technologies to collect certain information automatically when you use our Services. Cookies are small text files that a website transfers to your browser for identification purposes. They help us understand your preferences and enhance your website experience. Our use of cookies can be categorized as follows:

Strictly Necessary Cookies: These are essential for the operation of our Website, such as enabling you to log into password-protected areas or saving items in your shopping cart.
Analytical/Performance Cookies: These allow us to count the number of users on our Website and understand how they navigate through it. This helps us improve the Website's functionality and user experience.
Functional Cookies: These improve the performance of the Website and make it easier for you to use, such as remembering your login information or preferences.
Marketing Cookies: These track visitors across websites to display relevant and engaging ads. We use advertising services like Criteo and Facebook Ads for this purpose.

In addition, we use Shopify to power our online store. Shopify uses certain strictly necessary cookies to enable the online store to function properly as well as analytical/performance cookies. For more information regarding Shopify’s cookies, visit https://www.shopify.com/legal/cookies.

For more information about specific cookies and how to manage your cookie preferences, please refer to our Cookie Policy.

Our Use of Personal Information

We collect and use your personal information for the following purposes:

Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with, you;
Managing our relationship with you;
Responding to your inquiries or requests, and requesting feedback;
Administering promotions, events or surveys;
Providing promotional material or other marketing materials that we believe will be of interest to you;
Tracking use of your username and password to access our Site and your shopping cart;
Personalizing the Site (e.g., displaying your name after you log in);
Analyzing use of the Site;
Tailoring advertisements to what we believe will be of interest to you (including working with our advertising partners to display advertisements on other websites that you may visit);
Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
Complying with legal and regulatory obligations.

Our Disclosure of Personal information

We may share your personal information with the following third parties:

Service providers, including hosting providers and IT outsourcing, payment processors, shipping providers, fraud detection and prevention providers, and marketing providers. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained form such service providers directly, for example, via their websites.
Advertising networks to provide you with relevant marketing.
Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.
Where permitted by applicable law, with third parties in connection with a corporate restructuring, sale, transfer, or assignment of assets or business merger, divestiture, or other changes to the control of financial status of the company.
Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

Your Privacy Choices

We value your privacy and want to ensure that you have control over your personal information. Here are the choices you have regarding your privacy:

Marketing Communications: If you no longer wish to receive our newsletter, emails, or other marketing communications, you can unsubscribe at any time by following the unsubscribe options provided in the communication itself. Alternatively, you can email us at the contact information provided in the "How to Contact Us" section below.
Text Messages: To opt-out of receiving text messages from us, simply reply with "STOP" to any marketing text message you receive from Shyneen (if any).

Please note that certain essential communications, such as messages related directly to your account or purchases made through our website, cannot be unsubscribed from.

To update your personal information, such as your name, address, or password, you can log into your account and make the necessary changes.

Security Measures

We take the security of your personal information seriously and have implemented reasonable technical and organizational measures to protect it from loss, misuse, alteration, or unintentional destruction. However, please be aware that no security measures are foolproof, and there is always a risk of unauthorized access or disclosure of information online. While we strive to protect your personal information and privacy, we cannot guarantee the absolute security of any information you transmit over the internet.

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Site to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites.

Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

You play a crucial role in maintaining the security of your information. It is important not to share your username or password with anyone. If you suspect that your account's security has been compromised, please contact us immediately using the information provided in the "How to Contact Us" section below.

The Service is not intended for users under the age of 16 and Shyneen does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

Additional Disclosures for Residents of California

If you are a resident of California, this section contains additional information about how we collect, use, and disclose your personal information, as well as the rights you have under California law.

Categories of Personal Information Collected: We collect various categories of personal information, as described in the "Information We Collect" section above. To learn more about the specific personal information we may have collected from you, please refer to that section.
Sharing of Personal Information: We may share your personal information with certain third parties, as outlined in the "Our Disclosure of Personal Information" section above. This includes service providers, advertising networks, advisers and financial institutions, and others as permitted by applicable law.
Sales of Personal Information: We may engage in "sales" of personal information as defined under California law, such as sharing internet activity and inferences with advertising networks. However, we do not sell the personal information of minors under 16 years of age.
Your Rights: Under California law, you have certain rights regarding your personal information. This includes the right to access and request the deletion or anonymization of your personal information, as well as the right to opt-out of the sale of your personal information. To exercise these rights or if you have any questions or concerns about the processing of your personal information, please contact us using the information provided in the "How to Contact Us" section below.

Additional Disclosures for Residents of Canada

If you are a resident of Canada, this section provides additional disclosures regarding your personal information:

Access and Correction: You have the right to access, update, and correct any inaccuracies in your personal information. If you need assistance with this or wish to make changes to your personal information, please contact us using the information provided in the "How to Contact Us" section below.
Consent and Withdrawal: By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us using the information provided below.
Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which we are entitled to.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your privacy rights, please contact us using the following information:

Email: contact@shy-neen.com

Please allow a reasonable period for us to process and respond to your requests.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices. If we make any material changes, we will notify you by posting the updated policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If you continue to use our services after any changes to this Privacy Policy, it signifies your acceptance of the revised terms.